I think it was Wednesday that we got a call from the receptionist/assistant at the office of Dr. Drazin, the chemotherapist to whom we went for a second opinion. We had sent her a "thank-you" card, something we usually have done with many of the medical people we've come into contact with -- and something she particularly merited because when she heard the story and knew time was of the essence she got us shoe-horned into the schedule, I think scheduling us before the insurance approval had arrived (though it did). She was practically crying, saying her day started out badly and the card cheered her up and if there was anything -- anything -- she could do for us, we need only ask, even though I'm not her doctor's patient.
We've had a lot of experiences like that, with medical professionals and many others willing to go out of their way or give that little extra effort. We have also done a certain amount -- well, it was Jen coming up with the ideas -- to encourage people to give us the best care. Jen bought a bunch of treats -- Tootsie Roll pops, chocolate-dipped mint sticks, dark chocolate squares and the like -- and offered some to almost anybody who came into the room, from head nurses to cleaning people. I've mentioned before how Jen chipped in by helping with linen, stool samples and the like during my first hospital stay, and how the hospital personnel said it was rare and appreciated. I think all this pay-it-forward stuff contributed to my having an unusually positive hospital experience. And it took so little effort.